In A Nutshell
As a Desktop Engineer, you’ll be responsible for supporting colleagues across the company both remotely and physically to resolve a breadth of IT related challenges. This will range from hardware & physical network support to improvement of desktop related processes across the organisation.
You will be expected to have a decent degree of technical knowledge, able to troubleshoot & resolve a variety of device issues to keep our team on their feet. You’ll also be comfortable working with a variety of individuals and companies such as suppliers and software support to help accomplish our goals as a company.
As an office-based role you will be supporting to develop the desktop function within ENSEK to the next level, documenting process & procedures & generally demonstrating excellence both personally and within the wider team.
Responsibilities
- You will provide customer focused support to colleagues, debugging more complex issues & supporting a self-service approach
- You will support the office throughout the week, providing confidence of working equipment & a high quality office environment
- You will document Standard Operating Procedures for knowledge sharing purposes and contribute towards the development of the team
- You will support the ordering of IT equipment, and the asset management associated
- You will support security operations within the business, helping to ensure our adherence to audit requirements where appropriate & supporting security features installed on our end user devices
Key Skills
- A natural problem solver, rationally analysing and questioning the information you have been given and working through a problem logically to arrive at a solution
- You have a background in technical desktop skills, such as Azure administration / network management & hardware diagnostics
- Disposition for learning new skills and techniques for process/ technical support
- Comfortable with being able to offer support for technical issues a user may experience in their operating system, and the physical aspect of desktop support
- Adept at writing documentation to map Standard Operating Procedures for knowledge sharing
- Ability to drive and respond quickly to changing demands
- Comfortable working in a combination of independently and as a team
- A genuine desire to want to take pride in work, and striving for excellence
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