In A Nutshell
In this role, you will be:
- Helping to enable our colleagues to work effectively
- Improving our system efficiency
- Bringing value to our security requirements as an organisation
- Accurately reviewing and inputting detailed information, ensuring all data is precise and thoroughly documented
This will involve supporting and managing processes to assign role permissions, challenging & understanding system use and supporting a variety of objectives to improve our ways of working.
Responsibilities
- Support Joiner, Mover, and Leaver processes across the organisation while identifying and suggesting opportunities for process improvement
- Overseeing and ensuring the proper implementation and maintenance of Role-Based Access Control
- Contributing to the evaluation and selection of optimal tools and systems to ensure efficiency and effectiveness
- Providing internal support for tool and system issues through tickets, ensuring excellent customer service
- Creating, regularly reviewing, and maintaining documentation to ensure accuracy and relevance
- Efficiently managing and completing assigned tasks and objectives to meet deadlines and performance standards
- Actively engaging with internal stakeholders to gather and respond to their requirements effectively
- Enhancing the experience of clients, colleagues, and stakeholders by practicing and promoting ENSEK’s values
Key Skills
- Effectively organise and manage a clear workload to achieve goals
- Eager to learn new skills and techniques in process and technical support
- Skilled at creating and mapping Standard Operating Procedures for knowledge sharing
- Ability to respond promptly to urgent tasks and issues
- Demonstrates discretion and handles confidential information with sensitivity
- Strong stakeholder management and communication skills
- A customer service-oriented attitude when addressing colleague issues
- Comfortable working independently and collaboratively in a team
- Committed to taking pride in work and striving for excellence
- Experience with administering various systems and tools (advantageous but not essential)
- Understanding of Role-Based Access Control and the Principle of Least Privilege (advantageous but not essential)
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