Customer Management
360° Customer View
Integrated with our billing and market messaging layers, the customer management platform provides a full 360° view of the customer from one single data source. Using task based workflows, back office teams and customer service agents can work together to resolve exceptions quickly and effectively. Permission led configuration and configurable workflows provide clear lines of responsibility and actionable instructions written in a language each team can understand.
Self-Serve
Our self-serve portals cater for both B2C and B2B markets, with partner portals for TPIs and customer portals for end-consumers. TPIs can sign-up, on-board, and manage their portfolio directly, with real-time visibility and insight into their customers - improving success rates and reducing the cost-to-serve.
Customers are also empowered through fully digital self-serve portals that enable them to carry out online contracting, DD amends, view secure messages, submit meter readings, update their contact details, and view their bills and other documents.
Communication & Fulfillment
Engage your customers across multiple channels – from email and print through to web-chat and secure messaging. For group accounts, intelligent tagging allows communications to be sent to the right recipient.
Out of the box template editor to enable marketing teams to edit and create communication templates on the fly, with live WYSIWYG and HTML editors for full brand customisability.
