Metering Exceptions Manager

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In a Nutshell


The role is responsible for managing a team of Operations analysts and overseeing the day to day activity required to deliver the services we provide for our Centrica clients with respect to operations performance and exception management.


1. Day to day management of the Industry Ops team of up to 12 Operations Analysts

2. Day to day management of Metering exceptions and associated processes covering a substantial portfolio of customer accounts

3. Performance management of Operations Analysts

4. Client Relationship Management and regular communication with Industry 3rd Parties

5. Maintaining close working relationships with ENSEK Billing Teams to remove obstacles caused by Industry exceptions

6. Identification of process improvements to increase efficiency and service quality

7. Internal stakeholder relationships with product, engineering, support and client relationship teams

8. To add value to the experience of our clients, colleagues and other relevant stakeholders through practicing and promoting the ENSEK values

Key Skills

1. A background in Energy, in particular “Back-Office” Metering processes would be essential for this role

2. A strong understanding of current Gas and Electricity dataflows which facilitate resolution of Metering exceptions

3. People and performance management

4. Coaching and onboarding new starters

5. Problem solving and prioritisation to meet key targets and deadlines

6. Communication and presentation skills to support internal team and external client meetings

7. MS office proficiency and excel intermediate level as a minimum to support data analysis

8. Experience of industry practices and obligations relevant to the position under BSCP, MRA, SPAA, REC2, GSOP, SLC

9. Stakeholder managemen