In the wake of new measures to tackle COVID-19, there will be large impacts on energy suppliers as customers change their consumption habits, business customers pause operations and many residential customers enter fuel poverty (as set out in this recent article by Sarah Smith).
Here at ENSEK, we want to do all we can to help you and your customers get through this difficult period. We have a pool of industry experts; operational analysts, industry accountants, infrastructure experts, consultants, MI and data analysts. We have already had requests for help and changes, which we are facilitating as quickly as possible.
Domestic Energy customers have already started to request payment holidays and cancel DDs, and businesses which have closed are working on their cash flow plans for the next few months.
PPM customers are finding topping up more challenging, especially where underlying health issues and vulnerability are present and weekly routines have been changed.
Many energy suppliers do not have the experience of offering payment holidays or allowing customers to pay at different frequencies to manage their cash flow.
ENSEK can help you to support your customers at this time in the following ways:
Operations will be hugely impacted during this period of uncertainty. In addition to managing the fallout associated with the sudden implementation of en-masse remote working, customer engagement is likely to increase and endure over the coming weeks, creating a perfect storm of contact demand pressure.
Back office teams will already be feeling the pinch as they support the front office with increased contact, meaning that certain activities will be understandably sacrificed.
ENSEK can offer the following support:
In addition to the areas highlighted above, ENSEK has a team of experienced energy accountants who can provide ad-hoc analytical support to our clients as the impacts of the necessary changes are understood and modelled.
We also have a highly proficient and modern IT team who support our cloud infrastructure, and we are offering to provide their guidance where required in areas such as remote working, connectivity and the provision of temporary assets.
If any of the areas highlighted stand out to you as an area of interest, please contact us via your Account Director, or contact us here. If there is something you think we can help with that isn’t outlined, please speak to us and we will do everything we can to support you during this unprecedented period.
The impact on suppliers could be existential in these difficult and uncertain times. ENSEK will be lobbying BEIS and Ofgem for support for suppliers, to ensure there is as little negative impact as possible on our sector.
This includes minimising the impact on consumers over the coming months, as situations change daily. If you would like to input into our letter to BEIS and Ofgem please contact Sarah Smith, Head of Consulting and Regulation.
Speak to the consultancy team to understand what additional support ENSEK can help you with. We're keen to keep all energy suppliers as resilient as possible in order to offer the UK continuity with energy consumption.