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ENSEK comments on Ofgem customer satisfaction report

Comments on Ofgem customer satisfaction report
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Chris Broadhurst, ENSEK | Head of Sales & Marketing


Responding to the report put out by Ofgem today on customer complaint handling across all energy suppliers, Jon Slade, chief executive of ENSEK, said:

“Today’s report from Ofgem proves that energy suppliers have a real opportunity to improve customer experience by understanding the impact of the industry process on customer billing. Data analytics is the key enabler to link these two fundamental processes at a customer level, making better business sense for suppliers and delivering better service for customers.”