ENSEK comments on Ofgem customer satisfaction report

Responding to the report put out by Ofgem today on customer complaint handling across all energy suppliers, Jon Slade, chief executive of ENSEK, said:

“Today’s report from Ofgem proves that energy suppliers have a real opportunity to improve customer experience by understanding the impact of the industry process on customer billing. Data analytics is the key enabler to link these two fundamental processes at a customer level, making better business sense for suppliers and delivering better service for customers.”